All returned products must be returned in their original package within 5 business days from the date of receiving the product/shipment as evidenced in the shipment tracking details provided by the mail service. The customer is responsible for one-way shipping and insurance fees. If you would like to send your device to us:
1. Please first create a "Return Request" by logging to your Moon Tech account and follow the 'Orders' link in the 'My account' side box (alternatively, you can click the "Return requests" link under "My account" side box at the right-side of the home-page www.moon-tech.com). There is the 'Registration of the return' link above each order page. Please follow this link to register your return, specify the reason for the return (return) and provide any comments or related information.
2. Contact us for an RMA (Returned Merchandize Authorization) number via email at email@example.com and obtain a confirmation that you can send the product back to us.
3. The user must return the product via a tracking-enable shipping service. Proof of shipping must be provided through a tracking number sent to us via email at firstname.lastname@example.org.
Please make sure you ship the product to us by courier service and in properly protected packaging to avoid possible loss or damage to the returned item(s).
After we receive your package, you will be charged a restocking fee of 6.75% of the total returned item(s) price as shown in your invoice (including tax, shipping and handling). This fee goes toward compensating our credit card service loss due to the returned product(s) and the cancelled/reverted transfer transaction. The rest of the money will be fully refunded to you less shipping and handling (if any).