How can I pay for my orders (what are the different available payment options)?

All checkout pages are protected with SSL encryption. All orders must be prepaid. Customers may chose from a variety of payment methods, including MasterCard, Visa, Discover, American Express or PayPal. Money orders and checks (see below) are also accepted, but shipping can only occur after check clearance, typically 5 to 8 business days after the check is received.

1. If you would like to cancel an order that has not been shipped yet, there are no fees for cancellation.
2. If the order has been shipped, but you still haven’t received it: Refuse accepting the shipment and inform us; you will be liable only for shipping fees both ways.
3. If you have already received the shipment: Please refer to our return policy.

How do I use the memory of a SD card? How do I put files onto it?

Please go through the following steps:

1. Insert a SD card (up to 4GB in size) into the SD card slot of the MENTOR.
2. Connect the MENTOR to your computer with the USB cable.
3. Your computer should now recognize the MENTOR's internal memory as a USB removable drive, and also recognize the SD card as another USB removable drive.
4. You can now open the SD card drive and transfer files into it by copying and pasting (or drag and drop) from your computer.

TROUBLESHOOTING QUESTIONS (5inch WISEreader eBOOK Reader)

Moon Tech's eBook readers (including the 5inch WISEreader series of ebook readers and the 6inch MENTOR ereader) support many open formats like HTML, Txt, PRC, EPUB, Doc and PDF. These formats are commonly found on Internet and can be easily generated by many text editors. All these files support font resizing except PDF files which can be zoomed. So you can almost read any digital document.

You can find e-books in many places and at varying costs -- Project Gutenberg http://www.gutenberg.org/catalog/ and Project Gutenberg Canada http://www.gutenberg.ca/ have over 25,000 copyright-free e-books available for you at no charge.

Copying Files to the WISEreader eReader:

TROUBLESHOOTING QUESTIONS (eAlim)

How can I charge my eAlim eBook Reader?

You can charge the eAlim by either:

1. Connecting it to your PC through the usb cable (a free cable is provided within the eAlim's package). Please use the usb port labled "PC" on your eAlim.

2. Using the AC adapter included in the eAlim's package. The AC power adapter supports both 110 and 240 volts (50/60Hz) electrical standards and it has both round-end pins and flat pins, so you can use it anywhere in the world.

My eAlim shows "True Uthmanic Quran" (or one of its components) is unavailable/not found whenever I click on "True Uthmanic Quran" icon. What does that mean? and how to fix it?

My eAlim shows "Al-Dhikr" (or one of its components) is unavailable/not found whenever I click on "Al-Dhiker" icon. What does that mean? and how to fix it? 

Most probably, there is something wrong went with the microSD card that the device uses to store preloaded data for Mushaf Al-Madina Quran and Al-Dhiker menu. If the card is still OK, you only need to copy the data back to the card and this should fix the issue. Otherwise, you may need to use another 4GB microSD card (or another card with a larger capacity **recommended**) and copy the data to it. 

Note: you can format the microSD card (FAT32) to delete all pre-existing contents on the card before you copy the eAlim data to the card.

1. You can skip this step if you have a back up of the eAlim data. Otherwise, please download eAlim data files Part1 and Part2 (also available in the Download Center) and save them in a folder/directory you know on your hard drive (files are compressed by WinRAR in .zip and .rar formats). 
2. After downloading all files in same folder, double click both files (i.e., part1 and part2) to uncompress the eAlim data files. 
3. Once uncompression is completed, insert the 4GB microSD card into a microSD card adapter (or a USB adapter) and then plug the adapter into your laptop/desktop.

Note: make sure your eAlim is turned off before removing or inserting the SD card from/into it. Also, touch any metal object just before you reach for the SDcard to discharge any electrostatic charge that your body might have which could damage the SD card.

Alternatively, you can connect your eAlim to the PC through the USB cable and use the Windows File Explorer to access the storage card on the eAlim.

1. Copy the uncompressed files resulting from Step 2 above onto the root directory of the microSD card.
2. If you are using the SD adapter, remove the microSD and insert it into the eAlim item.

NOTE: eAlim data is specially edited and formatted to be read by a special software program running on eAlim ebook reader. You can't browse or open these data files on a normal PC/MAC since it lacks the required application.

Simply, you can either delete some or all of the sample audio/video and image files that are preloaded on Audio, Video and Images directories on the micro SDcard to give you more storage space.

Or, you can use a different card that has your media files stored on it then you can plug this card into your eAlim whenever you want. The Audio/Video Player, Image Viewer and eBook reader applications still run with no issues even if the original micro SDcard (which has the Quran and AL-Dhiker data) doesn't exist. You will need to insert the original card if you need to use either application. You can have as many "other" 2GB cards as you want and have all your media files on them.

The very first version of eAlim can only support microSD cards with a maximum capacity of 2GB. All our new versions (starting April 2010) can now handle upto 16GB microSD cards, giving you a huge space for storing your media files and ebooks.